Refund policy

We at Ghumar Trend follow a very customer-friendly policy to ensure your purchases are free of any stress or issues. We are always with you, before and after your purchase. As an additional measure, we encourage everyone to read through the following terms & conditions prior to making a purchase.

Feel free to ask as many questions as you wish before confirming your order, including fabric type, design, measurements, or anything that helps you make your decision. We would love to respond and assist you with ordering. You can simply reach out to us via Email, Instagram, or even WhatsApp. We are just a message away, and our team is available 10Am to 6 pm Sunday  off 

NO RETURNS ACCEPTED

  • We do not accept returns under any circumstances. Products can only be exchanged as per the conditions mentioned below.

WHEN EXCHANGE IS NOT ACCEPTED

  • Color Difference: Exchanges are not accepted due to color differences. A 10-15% color variation may occur due to screen resolution and lighting.

  • Material or Color Preference: Exchanges are not accepted if the customer dislikes the material or color of the ordered product. We use the best quality material available, and all product details are mentioned in the product description. We suggest you thoroughly read all details before placing your order.

  • Change of Mind: Exchanges are not accepted for any other reasons leading to a sudden change of mind after placing the order.

EXCHANGE DUE TO SIZE ISSUES

  • Please refer to the size chart mentioned on each product page before confirming your order. If you are unsure about your size, we would love to assist you in finding the perfect fit.

  • If you still face issues with the size after receiving your product, please send whats app message this no.+91 6350 268 236 with your order number and details of the issue within 2 days of receiving your order. Our team will assist you on a case-by-case basis.

  • Kindly note, we cannot assure an exchange as it depends on the availability of your size in your selected design at that time. Additionally, an INR 300 fee per item will be charged to cover logistics expenses for reverse pick-up and re-dispatch of your order.

  • No size exchanges will be facilitated for items on sale.

EXCHANGE DUE TO DAMAGED PRODUCTS

  • It’s extremely unlikely to receive a damaged, defective, or incorrect product, as our QC team carefully checks all outfits before dispatch. However, in rare cases where you face such issues, we would be happy to assist you with an exchange.

  • Please send whats app message

  • +91 6350 268 236 this no with details of the issue, along with an order opening video for verification and product images, within 2 days of receiving your order. All exchanges will be subject to our verification process.

  • Once your request is received and verified, we will notify you of the approval or rejection (along with valid justification). Upon approval, we will arrange for reverse pick-up and dispatch a replacement of the same product within 3-5 days after receiving your return. If the product is unavailable, we will provide you with store credit for the same amount, valid for 30 days.

EXCHANGES FOR INTERNATIONAL ORDERS

  • Kindly note that orders from overseas are not eligible for exchanges.

  • Castumer care no +91 6350 268 236